Frequently Asked Questions (FAQ)

How do I save my progress on the Pixel Boy?

While playing, press SELECT + X or L3 + R3 at the same time to open the Save/Load menu.

Select “Save State” to save your progress. When you want to continue playing later, open the same menu and select “Load State.”

When can I expect my order?

The average delivery time is 5 to 8 business days under normal circumstances. In exceptional cases, such as customs delays, delivery may take up to 10 days.

Please note that tracking updates can sometimes take up to a week to appear.

The day before delivery, you’ll receive an email with all the delivery details. If necessary, you can also change your delivery address through this email, so please keep an eye out for it.

Once your package has been shipped, you’ll receive a Track & Trace number so you can follow your order. Enter this number on the carrier’s website to view the latest shipping status.

The estimated delivery time has passed. Where is my order?

Your package first needs to be scanned at the sorting center before tracking information becomes available. This can take a few days.

Until then, your order may only appear as electronically registered, which does not necessarily mean the package has already been shipped.

The average delivery time is 5 to 8 business days. We do our best to deliver 98% of all orders within the estimated timeframe.

In rare cases, delays may occur. If this happens, we’ll notify you by email with a new estimated delivery date.

My Track & Trace isn’t showing any information. What should I do?

Your Track & Trace information will become available once the carrier has processed your package.

This usually happens within 2 days after shipment. In some cases, it may take a little longer due to delays with the carrier.

We understand how important it is to be able to track your order, and we do our best to make the information available as quickly as possible. Thank you for your patience and understanding!

Where can I find my order number?

After placing your order, you’ll automatically receive a confirmation email containing your unique order number.

This is a four digit code, for example: #1234.

If you haven’t received the email, please check your spam folder, as it may have ended up there.

Still can’t find your confirmation? Please contact us through our contact page and we’ll be happy to help.

I want to return my order. What should I do?

Not completely satisfied with your order? No problem, returning it is easy.

You can request a return within 14 days of receiving your order. Send an email to support@nostalgiclab.nl, and we’ll send you the return form along with further instructions.

Return conditions:

• The product must be in its original packaging.
• The product must be complete.
• The product must show no signs of use.

If an item is returned damaged, incomplete, or visibly used, the refund amount may be adjusted.

Important information about returns

• Always use a Track & Trace number when returning your order. As the sender, you are responsible for the return shipment until we receive it.

• Please note that both the return shipping costs and shipping risk are your responsibility. These costs will not be reimbursed.

• Once we have received your returned item, we will refund the purchase amount within 14 days.

We want to make the return process as easy as possible and are always happy to help if you have any questions.